Quality indicators
Target vs actual · breach opens CAPA on the linked NABH OE
Sample KPIs for design — rates are illustrative. One CAPA per indicator (same OE may have several KPI CAPAs). Production rates must come from ops transactions.
Indicators
8
On target
3
Breached
5
HH
Hand-hygiene compliance
IPC · Owner IPC nurse · Jul 2026
Actual
62%
Target
≥ 85%
Gap
-23 pp
Source: Ward observation rounds (manual) · Linked OE IPC.5.a